Free shipping over $100 in Canada + easy return

Shipping and returns

Shipping and Handling Canada

Regular (5 to 15 days)*
Free Shipping for all orders of 100$ and over.
12$ flat fee for all orders under 100$.

Pickup in store
Choose the Pick up option if you are able to come in store at 1039 St-Jean Street, Quebec, a few days after your purchase.  It is imperative to wait for the confirmation email saying that your order is ready for pick up before you come to the store.

Shipping and Handling USA

Regular (8 to 15 days)*
Fixed price of 25$

Shipping and Handling International

Regular (2 to 6 weeks)*
Fixed price of 55$

For information on delivery for a country that is not available at checkout, please contact us at: [email protected]


*Ketto can't be help responsible for any delay due to the transport company

shipping and returns-ketto


Returns and Refunds

1. Damaged goods or mistake in the order:
If ever you receive products you did not order or if the products are damaged when received, please contact Ketto within 30 days of purchasing your order at [email protected], or dial 1-877-955-3886/418-522-2264. Ketto will send you a prepaid return envelope, which you can use to send us your return order. Upon reception of your return, Ketto will proceed with a refund or exchange of the merchandise as per your instructions.


2. Changed your mind?
If you simply have a change of heart when you receive your order and wish to exchange it or be refunded in whole or in part, you need to contact us first within 30 days of purchasing your order and you can send us the merchandise at your own expense, in its original package with labels, and we will proceed with the refund or exchange. Please note that the initial shipping fees won't be refunded. If the initial shipping was free, a basic fee of 9$ plus taxes will be subtracted from the credit amount. For more information on this policy, contact us at: [email protected], or dial 1-877-955-3886 / 418-522-2264.


3. Defective products: Guarantee-Quality-Service
All our products are guaranteed agains defects in material and workmanship, for a duration of 1 year following the purchase, 6 months for the lunch bags. A proof of purchase will be necessary for any product that is on the market for a longer period than its warranty. Products in final sale are no longer covered by the warranty. If you are not fully satisfied with the quality, please contact us by e-mail at [email protected], or dial 1-877-955-3886 / 418-522-2264.


Quality and service are our priorities, test us to find out!

Mailing address:
1125 chemin de la Canardière, local 7
Québec, Qc
G1J 2C3

Get 10% off your next order!

Sign up to our newsletter to receive a promo code valid on your next purchase and be in the front row for our new arrivals and promotions! Happy shopping!